Website Usage Terms & Conditions

Website Usage Terms & Conditions



These Terms of Use (together with the documents referred to) tell you the terms on which you may make use of our website (“our site”), whether as a guest or a subscriber for our full resources and materials. Use of our site includes accessing, browsing, or registering to use our site.

Please read these Terms of Use carefully before you start to use our site or access our resources and materials, as these will apply to all such use. We recommend that you print a copy of this for future reference.

By using our site or accessing our resources and materials, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our site or use our resources and materials.

Certain of the resources and materials available on our Site are available only on a fee paying basis and if you wish to access those resources and materials, then we would draw your particular attention to the Appendix to these Terms & Conditions, entitled SUBSCRIPTION SERVICES.


These Terms of Use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about the cookies on our site.


Our Site is a site operated by Leading Governance Limited (“We”). We are registered in Northern Ireland under company number NI620111 and have our registered office at 416 Upper Road, Carrickfergus, BT38 8PW.


We may revise these Terms of Use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.


We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.


If you are provided with a user identification code, password or any other piece of information as part of our security procedures or to enable you to access certain of our subscription only resources and materials, you must treat such information as confidential and you must not disclose it to any third party unless you have requested access to our site in your capacity as a Chief Executive or Director of a particular company, in which case you may share your user identification code, password or security information with the other Directors of that company provided always that in doing so you ensure they are aware of the confidential nature thereof and these Terms of Use.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you or any of your fellow company Directors (as the case may be) have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].


We are the owner or the licensee of all intellectual property rights in our site, in the material published on it and the resources available on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on and resources made available through our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Such acknowledgement is of particular importance to us as regards the resources and materials available to you on our site whether on a free of charge basis or as part of our subscription service.

Where you intend to use materials downloaded from our site to create a bespoke Governance Manual for your own organisation, you must ensure that at all times our content and materials are kept separate from other materials included within that manual such that our content and materials remain clearly distinguishable as belonging to us at all times.

You must not use any part of the content on our site or any of our materials or resources for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on or resource or material accessed through our site.

If you are a business user, and are accessing our site for and on behalf of your business and/or employer, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer or a private individual, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you want to make use of the contents of our site or our materials in the course of your profession, you must notify us of such intended use in advance of doing so.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of resources and materials made available to you as part of our subscription service. These can be found at Appendix 1 below.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

Save with our prior written consent, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact [email protected].


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.


If you are a consumer, please note that these Terms of Use, its subject matter and its formation, are governed by Northern Irish law. You and we both agree that the courts of Northern Ireland will have non-exclusive jurisdiction. However, if you are a resident of Scotland, England or Wales, you may also bring proceedings in the location in which you reside.

If you are a business, these Terms of Use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Northern Irish law. We both agree to the exclusive jurisdiction of the courts of Northern Ireland.

To contact us, please email [email protected].

Thank you for visiting our site.


This Appendix to our Terms and Conditions deals specifically with those resources and materials which are only available to you on our site by way of subscription. 

How to contact us. You can contact us by telephoning our customer service team at 028 9508 6911 or by writing to us at [email protected].

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order for any reason, we will inform you of this and will not charge you. 

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Ownership. We shall at all times retain ownership of all intellectual property rights in the resources and materials you subscribe for and in subscribing to use our resources and materials you acknowledge that we are granting you a licence to use our copyright materials on the basis detailed by our Terms and Conditions generally. 

Minor changes to our resources. We may change the content of our resources and materials periodically to reflect changes in relevant laws and regulatory requirements or to make improvements and additions.

More significant changes to our resources and these terms. In addition we may update our content, provided that the content shall always match the description of it that we provided to you before you paid your subscription fee.

Delivery. We will supply the resources and materials to you until your subscription period expires or you end the contract as described below or we end the contract by written notice to you, also as described below. All access to the resources and materials available as part of our subscription service shall be via our site unless we’ve agreed otherwise with you in writing.

Reasons we may suspend your access to our resources. We may have to suspend your access to our resources and materials for various reasons, including, for example, to perform maintenance on our site or to amend our resources and materials to reflect changes in relevant laws and regulatory requirements.

You can always end your contract with us.  Your rights when you end the contract will depend on whether there is anything wrong with our resources and materials, how we are performing and when you decide to end the contract:

If we have misdescribed our resources you may have a legal right to end the contract (or to get some or all of your money back).

If you have just changed your mind. You may be able to get a refund of the subscription fee if you are within the cooling-off period – see further below.

In all other cases (if we are not at fault and there is no right to change your mind), see further below.

Ending the contract because of something we have done or are going to do. If you are ending our contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for the pro rata period of your subscription and you may also be entitled to compensation. The reasons are:

  1. we have told you about an upcoming change to the resources and materials or these terms which you do not agree to;
  2. we have told you about an error in the subscription fee or description of any of our resources and materials and you do not wish to proceed;
  3. we have suspended access to our resources and materials for technical reasons, or notify you we are going to suspend access to them for technical reasons, in each case for a period of more than 10 days; or
  4. you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). You may have a legal right to change your mind within 14 days and to receive a refund of your subscription fee. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of digital resources after you have started to download or stream them.

How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming our resources.

Tell us you want to end the contract. To end the contract with us, please let us know. You can do so by any of the means detailed in the “contact us” section of our site.

How we will refund you.  We will refund you the subscription fee by the method you used for payment.

When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

We may end the contract if you break it. We may end the contract between us at any time by writing to you if (a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to arrange for you to have access to our resources and materials.

How to tell us about problems. If you have any questions or complaints about our resources, please contact us as set out in the “contact us” section of our site.

Summary of your legal rights. We are under a legal duty to ensure that our resources and materials are in conformity with this contract. Nothing in these terms will affect your legal rights. Under the Consumer Rights Act 2015 our resources and materials must be as described, fit for purpose and of satisfactory quality. If there is a problem with the content of our resources and materials, you’re entitled to expect us to fix it. If the problem can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your subscription fee back.

Subscription Fees. The subscription fee will be as indicated on the order pages when you placed your order. We take all reasonable care to ensure that the subscription fee quoted to you is correct. However, it is always possible that, despite our best efforts, we may cite the subscription fee incorrectly. We will normally check this before accepting your order. If the actual subscription fee is higher than the price stated to you, we will contact you for your instructions before we accept your order.

When you must pay and how you must pay. We accept payment with PayPal WPS (including credit and debit cards via PayPal) and Stripe. Your subscription fee is an annual fee and it is payable in full in advance of you accessing any of our resources.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the resources.

How we will use your personal information. We will use the personal information you provide to us to process your payment and if you agreed to this during the order process, to give you information about similar resources and services that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so or we have your consent to do so.

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.